Terms and Conditions
UK Customers Terms & Conditions General Internet Orders Terms and Conditions of Purchase 1. Seller 2. Order process 3. Payment 4. Delivery 5. General 6. Cancellation 7. Refunds 8. Sale section These terms apply to goods ordered via the internet only 1. Seller The Seller is Avanni.co.uk, 15 Royal Huts Avenue, Hindhead, Surrey, GU26 6FB. 2. Order process 2.1 Our display of products on our website is an invitation and not an offer to sell those goods to you. 2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below). 2.3 We take payment from your card, when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.. 2.4 If you enter a correct e-mail address we will send you an order acknowledgement e-mail and order update e-mail(s). These are not order confirmation or order acceptance from us. 2.5 Unless we have notified you that we do not accept your order or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the goods you have ordered are despatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging e-mails (see 2.4 above). Very occasionally an error may occur resulting in the goods described on our website not being the goods actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other goods we may have available or the goods which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled and any incorrect goods despatched will be collected for full refund. 2.6 The contract will be formed at the place of despatch of the goods. 2.7 All orders that you place on this website will be subject to acceptance in accordance with clause 2.5 of these terms and conditions. 2.8 We do not file details of your order for you to access please print out these terms and conditions and the order acknowledgement for your own record 3. Payment 3.1 Payment may be made by any single one of the methods indicated on our website, we are unable to process orders with more than one method of payment. 3.2 You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT. We reserve the right to amend prices if there is a change in the rate of VAT. 3.3 A delivery charge will be applied at checkout, please view our delivery charges. 3.4 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error. 4. Delivery 4.1 We deliver to any UK address including most BFPO. We do not deliver to PO Boxes or the Republic of Ireland. Orders placed for these addresses will be cancelled and a full refund will be given if you have already paid for the goods. 4.2 Orders may generally require a signature to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that delivery has been received by you or the person, to whom the order is addressed. If no one is available to accept the delivery you will receive a card to advise that a delivery has been attempted. 5. General 5.1 All measurements are approximate. 5.2 The reproduction of colours is as accurate as the photographic and production process will allow. 5.3 All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters. 5.4 The reductions shown in the sale sections are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago. 6. Cancellation If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of goods made to your specification or clearly personalised. Where the goods have been delivered to you, you may cancel them up to 7 working days, starting from the day after the goods were received, in line with the Consumer Protection (Distance Selling) Regulations 2000. The following procedures will apply: 6.1 You can either email our Online Customer Services Team at cs@avanni.co.uk If you have contacted us to cancel before delivery of your goods, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled goods or return them to us. Most goods can be returned to us by post or we can arrange for them to be collected and in the meantime you must take reasonable care of them. 6.2 For instructions on how to return an order, please visit our Returns section in our Customer Services Site. You will not be charged for collection or returns in accordance with our returns process. THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS 7. Refund Policy If you wish to return a product* you have purchased on avanni.co.uk you may do so providing the item is unused and in a saleable condition within 14 days of delivery. Your refund will be credited to the original payment card used. If the product returned is not in a fully saleable condition or the packaging is damaged, we reserve the right to refuse a refund. Where a product is faulty, damaged or misdescribed, we will refund you the original delivery charge, but not when a product is simply unwanted. *Products we are unable to refund or exchange In the interests of hygiene the following products are non-returnable: Pierced earrings and pierced body jewellery In addition, the following items are non-returnable: Personalised/custom-made/altered items THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM YOUR LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU. 8. Sale section The reductions shown are reductions from the original price charged on the website. Occasionally these prices may have applied more than six months ago. International Customers Terms & Conditions International Internet Orders Terms and Conditions of Purchase 1. Seller 2. Order process 3. Payment 4. Delivery 5. General 6. Cancellation 7. Returns These terms apply to goods ordered via the internet and relate to International orders only. Internet offers relate to internet transactions only. 1. Seller The Seller is Avanni.co.uk, 15 Royal Huts Avenue, Hindhead, Surrey, GU26 6FB. 2. Order process 2.1 Our display of products on our website is an invitation and not an offer to sell those goods to you. 2.2 An offer is made when you place the order for your products. However, we will not have made a contract with you unless and until we accept your offer (see point 2.5 below). 2.3 We take payment from your card, when we process your order and have checked your card details. Goods are subject to availability. If we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given if you have already paid for the goods.. 2.4 If you enter a correct email address we will send you an order confirmation email and order update email(s). These are neither order confirmation nor order acceptance from us. 2.5 Unless we have notified you that we do not accept your order, or you have cancelled it, order acceptance and the creation of the contract between you and us will take place at the point the goods you have ordered are dispatched from our warehouse to be delivered to the address you have given us. It does not take place until that stage, even though we may have debited your card (see 2.3 above) or we have sent acknowledging emails (see point 2.4 above). Very occasionally an error may occur resulting in the goods described on our website not being the goods actually available for sale. If this occurs your order will not be or have been accepted. We may ask you whether you wish to purchase other goods we may have available or the goods which may have been despatched to you in error. If so your order will be amended. Otherwise, we will treat any order as cancelled. 2.6 The contract will be formed at the place of despatch of the goods. 2.7 All orders that you place on this website will be subject to acceptance in accordance with point 2.5 of these terms and conditions. 2.8 We do not file details of your order for you to access so please print out these terms and conditions and the order acknowledgement for your own records. 3. Payment 3.1 Payment may be made by any of the methods indicated on our website. The exchange rate will be set by your bank or credit card provider who may charge an additional administration fee. 3.2 You will be charged the current price for buying goods from our website at the date you place your order. Payment is made in Pounds Sterling. All prices are displayed on our website and are inclusive of VAT. We reserve the right to amend prices if there is a change in the rate of VAT. 3.3 We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error. 3.4 A delivery charge will be applied at checkout, please view our delivery charges. 4. Delivery 4.1 We deliver to the following countries: France, Germany, Spain, Sweden, United States, Australia, New Zealand, please view our International delivery information. 4.2 All deliveries to destinations outside the UK may be subject to import duties and taxes, which are levied by the importing country at the time the delivery arrives in your country. Any applicable duties, fees and any additional charges for customs clearance will be payable by you. 4.3 Before placing an order, it is your responsibility to check that any goods ordered from Avanni Ltd comply with state and federal government import regulations and there are no local requirements or restrictions which may affect you receiving any of these goods. 5. General 5.1 All measurements are approximate. 5.2 The reproduction of colours is as accurate as the photographic and production process will allow. 5.3 All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters. 6. Cancellation If, for any reason, you wish to do so you have the right to cancel any order you have placed (other than in respect of goods made to your specification or clearly personalised. Where the goods have been delivered to you, you may cancel them up to 7 working days, starting from the day after the goods were received, in line with the Consumer Protection (Distance Selling) Regulations 2000. The following procedures will apply: 6.1 You can email Customer Services Team at cs@avanni.co.uk If you have contacted us to cancel before delivery of your goods, though your order will have been cancelled, normally delivery cannot be interrupted (except possibly if cancellation takes place within 30 minutes of order). Please refuse any delivery of cancelled goods or return them to us. 6.2 For instructions on how to return an order, please go to section 7. You will not be charged for collection returns in accordance with our returns process. THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS 7. Returns 7.1 In addition to your cancellation rights as described in point 6, we have a Goodwill policy, for further details please refer to Returns (section 7) & Refunds Policy. 7.2 You will be liable to pay the cost of returning unwanted goods back to us. 7.3 Where a product is faulty, damaged or misdescribed we will refund the original delivery charge and the cost of posting the goods back to us via your local postal office up to a maximum of £7.50 per kg. A proof of return and any documentation including details of any taxes paid must be obtained. You must email. Cancellation Policy Under the Consumer Protection (Distance Selling) Regulations, you have up to 7 working days after you have received your delivery to cancel your order. (other than in respect of goods made to your specification or clearly personalised. This can be done via email. Further details of your right under Distance Selling Regulations are available from your local Trading Standards Department or Citizens Advice Bureau. Refund Policy If you wish to return a product* you have purchased on www.avanni.co.uk you may do so providing you cover the postage costs and the item is unused and in a saleable condition. Returns must be made within 28 days of receipt. If the product returned is not in fully saleable condition or the packaging is damaged, we reserve the right to refuse a refund. Where a product is faulty or damaged we will refund the original delivery charge and the cost of returning the goods via your local postal service up to a maximum cost of £7.50 per kg. *Products we are unable to refund or exchange In the interests of hygiene the following products are non-returnable: Pierced earrings and pierced body jewellery. THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM YOUR LOCAL TRADING STANDARD DEPARTMENT OR CITIZENS ADVICE BUREAU. |
